Viptkbet Privacy Policy —
Your Complete Guide to Data Protection

01 Introduction & Scope

Viptkbet (hereinafter referred to as "we" or "the Platform") takes the privacy of its users extremely seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using viptkbet's website, mobile app, or any of our services, you agree to this Privacy Policy. If you do not agree with any part of this policy, we ask that you refrain from using our Platform.

This policy applies to all registered members, guest users, and anyone who interacts with the Platform in any way. We follow international data protection standards to keep the information of users in Bangladesh secure.

02 What Information We Collect

Viptkbet collects only the information needed to operate the Platform and improve your experience. The details of what is collected are outlined below:

Viptkbet does not collect any sensitive information beyond what is listed above. Your religious beliefs, political views, or similar sensitive data are entirely irrelevant to us.

03 How We Collect Information

Viptkbet collects user information through several methods. Each is outlined transparently below:

• Direct Collection: Information you provide at registration (name, mobile number, email, etc.) is collected directly.
• For KYC Verification: Identity document information submitted for account verification is collected and verified.
• Automatic Collection: Technical information is collected automatically through cookies, log files, and similar technologies while you use the platform.
• Via transactions: Payment-related information is collected during deposits and withdrawals.
• Support Contact: Information provided when contacting us via live chat or email is retained.

04 How Your Information Is Used

Viptkbet uses collected data only for specific, legitimate purposes. We respect your privacy and do not use your information beyond what is described here:

• To create, manage, and complete the verification of your account.
• To process deposits, withdrawals, and other financial transactions.
• To manage gaming services, bonuses, and promotions.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer service and support.
• To improve platform performance and enhance the user experience.
• To meet legal obligations and satisfy regulatory requirements.
• To keep you informed about relevant promotions and offers (you may opt out at any time).

Viptkbet never sells your information to third parties for advertising purposes or uses it for unrelated purposes without your consent.

05 Data Sharing Policy

To protect your privacy, viptkbet shares information only in very limited circumstances. We never share data with third parties except in the following cases:

• Service Providers: Payment processors, IT service providers, and similar infrastructure partners receive only the limited data necessary to deliver their services.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
• For security purposes: Information may be shared with regulatory authorities in connection with fraud or money laundering investigations.
• Business transfers: If viptkbet is merged or acquired, users will be notified and the protection of their data will be ensured.

06 Cookies & Tracking Technologies

Viptkbet uses cookies and similar tracking technologies on the Platform to enhance the user experience and ensure the Platform functions correctly.

• Essential Cookies: Required for login sessions, security, and core platform functionality. These cannot be disabled.
• Analytics cookies: Used to understand how users interact with the Platform. These can be disabled.
• Preference cookies: Used to remember your language, theme, and other preferences.
• Security cookies: Used to prevent fraud and unauthorized access.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain Platform features.

07 Data Retention Period

Viptkbet does not retain any data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration the account is active and up to 5 years after closure (as required by law).
• Transaction data: Retained for a minimum of 5 years in accordance with financial regulations.
• KYC Documents: For a defined period as required by law.
• Communication logs: Generally 1 year after the support session ends.
• Technical logs: Up to 90 days following a security review.

Once the retention period expires, viptkbet securely deletes or anonymizes your data.

08 Your Rights

Viptkbet believes every user has the right to control their own data. Under our Privacy Policy, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information under certain circumstances.
• Right to Restrict Processing: The right to request that we stop using your information for a specific purpose.
• Right to Data Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to the processing of your information in certain situations.

To exercise any of the rights listed above, please contact our support team. We will generally process your request within 30 days.

09 Protecting Children's Privacy

Viptkbet is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that a minor has registered on our platform, that account will be closed immediately and all collected data will be deleted.

If you believe your child has registered on viptkbet, please contact our support team immediately.

10 Policy Changes & Updates

Viptkbet may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will reflect the change.
• Registered users will be notified of any significant changes via email or platform notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend reviewing this page regularly.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. viptkbet's data protection team is always here to help.

After you submit a complaint or request, we will respond as promptly as possible and within a maximum of 30 days. If a matter requires more time, we will keep you informed.